Davisware’s GlobalWarranty solution is the industries most widely used web-based warranty management and claims processing software by both commercial and residential equipment manufacturers.
Easily maintain customer records and manage multiple brands all under one account with our core CRM functionality. Organize communications, and better track and interact with your customers, service agents, and distributors. Quickly set reminders and notifications during the claims process, add notes for team members, and provide your field techs access to all customer histories, activities, and more; all from a single database.
Decrease rejected claims and speed up the incident diagnosis and resolution process. Set pre-defined acceptance criteria for agents so that claims are instantly validated and processed. Quickly search and view claims by submission date, service provider, status, disposition, and more. Receive real-time equipment history and tracking details from service agents as soon as they begin diagnostics or service.
Uncover repeat problems, and the true lifetime value on equipment. Product registration capabilities allow you to retain visibility over installed equipment, and easily perform a full equipment history analysis based on work order status, fault codes, action codes, model numbers, and more.
Further, simplify part returns and expedite reimbursements through the RMA process. Set notifications and easily check in parts as soon as they are received.
Identify problems and spot trends faster with real-time data insights. Enhanced custom reporting capabilities allow you to get a clear read out on claims, equipment, parts, model, service agent and customer data. Leverage insights to inform several functions of your organization including engineering, sales, and leadership, and your attending service agents and distributors.
GlobalWarranty seamlessly integrates with our other industry-leading business management software, GlobalEdge for field service organizations. Prevent double entry, enhance collaboration with service agents, and streamline your claim acceptance requirements all within our integrated platform. Receive real-time alerts and updates when agents accept or deny dispatched claims and remain informed until the claim has been paid out. Agreed upon or flat labor rates, price lists, and rates can be calculated and set per individual ASA.
Easily track invoices from service agents and payout claims efficiently. Quick and easy search on claims by reference number, authorization number or invoice. Secure payment processing tools make it easy to send checks and ACH to service providers, and validate parts purchased via third party suppliers.
Davisware continues to enhance their GlobalWarranty solution for manufacturers and service agents, to meet the ever-changing needs of our industry. With GlobalWarranty, we have been able to accelerate claim processing speed and accuracy. This has allowed us to identify equipment failure trends much, much faster. And when utilized in conjunction with service agents, the collaboration tools within GlobalWarranty really helps you to pay out claims faster, and eliminate double entry and paperwork.
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