Davisware

Davisware.

Home

Career

Contact

Home

Products

Support

News & Events

Associations & Partners

Products

By Module

By Solution

Service Dispatch / Mapping

The modular, menu-driven Davisware Service Solution handles Dispatching, Service Tickets, Service Agreements, Job Costing, and other functions.
The package can integrate Inventory, Payroll, Customer History, A/R, and POs on-line, concurrent with Dispatching.
Thus, it supports automatic PO creation on non-stock items, for rescheduling, and for creation of IWO from within dispatching.

The system immediately notifies users of customer credit problems prior to scheduling.
A Map Grid optimizes schedules based on location and technicians' skill sets.
Color-coded screens present technicians' schedules, need for specific parts, and call priorities.
Dispatching hot keys enable dispatchers to review directions, customer history, technician schedules, A/R, and the Dispatch log.
On-line help system.
Color-coded scheduling to indicate time schedule of call, if call requires special parts instructions or whether it is a "Hold" call within schedule.
Option to automatically reschedule calls as day progresses.
On screen display of all technicians available.
Ability to interface with Map Grid Software to schedule by distance.
Complete dispatch log of day on-line to show all calls run for day with all technicians, with sent, arrived and departed times.
Optional integrated billing process to bill calls within the schedule.
Ability to assign own Service Ticket numbers.
On-screen display of technician location and call locations to assist in scheduling.
Ability to dispatch technicians to vendors on-line within day.
On-screen update and delete of calls available.
Ability to use hot key to display all Service Agreement calls and incomplete work order calls that are due to be run. By choosing either call type, they can be brought into today's schedule to be performed by selecting call.
Ability to remove or add technicians from schedule based on vacation days, holidays or on call days.
Multiple tech levels to insure that only qualified technicians are sent on calls.
On-screen display of when each technician will be done at current call, and other technician information such as how many remaining calls s/he has and how many hours they are scheduled to take.
Estimated Time To Complete (ETTC) allows the system to automatically allocate time for each call based on the call's problem type.
On-line receipts register to track total money collected to balance each technicians money each day.
Complete integration with Service Agreements to update the number of S/A calls, total sales, and expenses for each of those calls.
Ability to print invoices for technicians with all available call information.
Work In Process account for merchandise special ordered for Incomplete Work Orders.
On-screen display of entire week for entire company.
Ability to hot key directly to Customer Master without leaving Dispatching.
Automatic call rescheduling.
Automatic calculation of travel times if integrated with Map Grid.
T-card printing.
Ability to perform on-line billing of service invoices, either from portable field computers or via the dispatcher by setting control file to Autobill mode.
On-line browses of Customer Equipment files.
Management reports to monitor incomplete Work Orders, unfinished calls, and to assist in scheduling calls for upcoming days.
Ability to leave calls unassigned up until call is run or assign calls to technicians after full day is booked.
Dispatch record's detail automatically brought into the Service Ticket simply by selecting the dispatch record number.
Dispatch Inventory Valuation Report to show all materials from purchasing that have been received but not completed.

Davisware.

825 Village Quarter,Building C,
West Dundee, IL 60118

Main - 847- 426- 6000
Fax - 847- 426- 6027