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Davisware.
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Global Warranty |
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Davisware Global Warranty is an electronic on-line application that is customizable to fit your
need and requirements of virtually any warranty process. Davisware Global Warranty enables service
agents to submit warranty claims without duplicate entry. It allows manufacturers to process
claims without any expensive repeat processing due to rejections and pricing problems. Eliminate
expensive electronic parts manual subscriptions by using Document Imaging. You can eliminate
paper-related inefficiency and keep everything organized to keep your business running smoothly.
- Flexible rule sets for equipment warranty options.
- Rules available by model, serial number, serial range, location, service agency, customer type
(i.e. government, McD’s, etc.) and many other options.
- Faster access to warranty analysis reports.
- Crystal Reports compatible.
- Automated claim processing of claims that meet rule sets.
- Able to set up allowances on both manufacturer and service agency sides of transactions to eliminate rejections for minimal
dollar discrepancies.
- Accept or reject claims electronically.
- Process warranty claims faster.
- Direct integration of Davisware GlobalEdge to Global Warranty.
- Service Agents are able to submit warranty claims directly from their business systems or use a web-based version to enter
data.
- Receive warranty claims electronically.
- Instantly generate warranty analysis reports.
- Web-based submission processing for non-business system users.
- Immediate validation of model and serial information at the time of call receipt by call center.
- Calls can be initiated by the manufacturer or service agent.
- Immediate access to out of warranty service information for manufacturer equipment. Some data dates back to early 90’s.
- Discounted rates to manufacturers for service agent transactions processed in Davisware GlobalEdge.
- Service Agents will be able to receive faster warranty claim response.
- Warranty Claim data capture taken to call level by technology equipped technicians (i.e. laptop, PDA or Blackberry).
- Integrated purchasing of parts by service agents. Global Warranty offers PO integration into manufacturer’s Order Entry
System.
- Reduces warranty costs, frustrations, time spent on warranty claims, chargeback’s, rejects, and overage claims.
- Standardized data for both in and out of warranty service history data on equipment.
- Automated update of manufacturer’s business system with claim payable or credit.
- Availability of fully integrated Manufacturing, Service, Distribution and Accounting solution for both Manufacturer and
Service Agent.
- All versions of the claim submissions are kept until claim is approved.
- Low cost set up and conversion.
- Credit to manufacturer’s available until current contract with Warranty Processing Provider expires.
- Manufacturer ownership of all related claim data.
- No DUPLICATE entry on either side of transaction.
- Experience claim processing software since 1991.
- CFESA members since 1991.
- Privately held and financially stable independent corporation.
- Flexible processing options based on manufacturer’s needs.
- Information relating to mandatory parts stocking and usage available to manufacturer.
- Service agent is automatically notified in business system of claim processing status and approval.
- Document Imaging and archiving capabilities.
- Ability to eliminate electronic parts cataloging.
- Set up of electronic data for viewing by internal company, service agents and/or customers for each document.
- Ability to post documents by manufacturer's or service agents.
- Flexible options on file format of Electronic Data Catalog.
- Current DBS Customer base includes most industry major service agents. DBS currently processes over 200,000 warranty
transactions per year.
- Manufacturers are able to see and track warranty processing prior to submission.
- All technology is built on SQL servers running .net applications. Data protocols are web services, html or ftp options.
- Reasonable per transaction fees.
- Manufacturer owns all data relating to warranty claims.
- Access to out of warranty service information for manufacturer’s.
- Capture of field data such as temperature readings, job site photos and other prompts based on equipment being serviced.
- Provide value of warranty service to service agents by processing claims efficiently and properly the first time.
- Customized to each Manufacturer’s specific needs and rule sets.
- Minimizes demands on MIS and Service department by storing price lists and model/serial number information on a
centralized server, maintained by DBS.
- It is an affordable solution, since you pay only for what you use, cost are directly related to the benefits enjoyed from the
Davisware Global Warranty system.
- Davisware Warranty webinars available to service agents.
- Easy warranty process for end customer.
- Industry knowledgeable staff. Proven CFESA industry leaders.
- Centralized price list service to ensure price lists on parts are always up to date. One location means there is no duplicate
or bad data.
- Serial/Model validation can be updated to the moment serial number exists.
- Status flow updates to service agent for claim processing.
- Electronic Fund Transfer data processing available.
- Standard CFESA format input screens.
- Rule set formats similar to Microsoft Outlook Mail Rules.
- Automated data transmission or manual transmission, as necessary.
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Davisware.
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825 Village Quarter,Building C,
West Dundee, IL 60118 |
©2013 Davisware. Contact:info@davisware.com
Best View in 1024 X 768 |
Main - 847- 426- 6000
Fax - 847- 426- 6027 |
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