Support

Team Davisware is committed to providing exceptional service and support to our customers. Below you will find five (5) resources available at your immediate disposal for service and product support-related issues:

Davisware Connect is a web-based program for customers to create, track and review their software questions, problems and/or suggestions. This unique system eliminates lost email, voicemail and takes the guesswork out of knowing which Team Davisware member to contact to troubleshoot your issue(s).

Knowledge Base (KB) provides the ability for you to query our database of information to find the right answer to your unique question(s). From version release notes and simple day-to-day processes, to specific error message solutions, the KB offers a 24/7 resource solution to your support-related needs.Click here for more information.

User Forum is a platform intended for customer interaction. Please sign-up today to engage within our interactive community of users.

At Davisware, we understand immediate product support is essential to our customers’ success. Unlike our competitors, Davisware’s first line of support is knowledgeable staff who will either answer your question, or direct you to the most qualified Team Davisware member to provide you with the utmost care.

For periodic updates pertaining to your software, please sign-up to be added to the product-specific Google Group email distribution list by contacting grouprequest@davisware.com. Please be sure to specify which product(s) you/your company utilize within the body of your request.

Finally, we welcome you to use this feature for all after hour emergencies.

Connect is a web-based program for our customers to create, track and review their software questions, problems and/or suggestions.

To post a question or comment, customers login using their unique user ID and password. Once a customer has created a "ticket," the system automatically notifies our Account Managers who will assign the ticket to the appropriate party. When the ticket status changes, or a Team Davisware member posts a new comment, the system automatically sends an email to the customer. Oftentimes, each customer will have a Davisware company administrator company administrator who will be able to see and track all tickets related to that specific company.

This unique system eliminates lost email, voicemail and takes the guesswork out of knowing which Team Davisware member to contract to troubleshoot your issue(s).

Coming
Spring 2016

The knowledge Base will provide the alility for you to query our database of information to find just the right answer to your unique question.

The Knowledge Base contains thousands of documents that are readily available through an easy search process. This information convers all topics for all of our products.

Additionally, you will be able create automatic notifications when certain types of articles are posted to the Knowledge Base, so you can easily keep up to date on those topics that you need.

From version release notes to simple day to day process to sepecific error message solutions, the Knowledge Base provide a 24/7 resource to your support needs.

The User Forum will allow our customers to post messages for other users to see and respond. The forum is divided into each Davisware product line for users to easily see perinent topics.

You must register for the forum so that we can control the content and make certain that only Davisware users are providing information to each other. This effort will provide a much more useful experience for all.

Please sign up today and start to build a community of users seeking to improve and extend their knowledge to the rest of the community.

At Davisware, we understand immediate product support is essential to our customers’ success. Unlike our competitors, Davisware’s first line of support is knowledgeable staff who will either answer your question, or direct you to the most qualified Team Davisware member to provide you with the utmost care.