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| GlobalEdge Connect |
| GlobalEdge Connect |
GlobalEdge Connect is web based documentation designed to help our customers create, track and review questions, problems and/or suggestions they may have with our state-of-the-art GlobalEdge software.
By visiting www.davisware.com/issues and logging in with a unique user ID and password, our customers can easily post a question, comment or suggestion that will be quickly seen and addressed by one of our Account Managers. GlobalEdge Connect will automatically notify the office when an issue is created and then that issue will be assigned to the appropriate person at Davisware. By using their unique User ID, the customer can then track the status of their issue simply by logging in and viewing the information posted. The customer will also automatically be notified by email when the issue has changed status or a new comment has posted. A company administrator can also be assigned to each customer. The administrator will be able to see and track all issues related specifically to that company.
This unique system eliminates the problem of lost emails and voicemail messages. It also resolves the problem of not knowing who to call at Davisware to ask or discuss your question. The system will automatically route the issue to the appropriate person for action. No more CC messages! |
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